Contact Us – Magius Support & Editorial Team
Start playingThis page explains how to reach the Magius editorial team with questions about our content, and where to turn for help with your account, deposits, withdrawals or technical issues. We aim to respond to editorial queries within 48 hours.
Reach the magiuscasino.org.pl editorial team
Our inbox handles questions about the content published on this site — corrections, clarifications, or suggestions for topics you'd like us to cover. Send your message to [email protected].
We respond to editorial enquiries within 48 hours on business days. If your question concerns an account balance, a withdrawal request, or any action requiring access to your player profile, you'll need to contact the operator's support team directly — see the section below.
Questions about your account
For help with registration, deposits, withdrawals, bonus clearing, identity verification or technical problems while using the site, contact the operator's support team. They can access your account details and transaction history, which we cannot.
When writing in, have the following ready so the first reply can be useful:
- The email address registered to your account
- The approximate date and time the issue occurred
- Any reference number, error message or screenshot shown on screen
- The payment method used, if your question involves a deposit or withdrawal
The more specific your description, the faster support can trace what happened and offer a resolution. Magius operates Live Chat and Email support channels, available 24/7. You can also write to [email protected] for account-related queries, or [email protected] if you need to escalate a concern.
Response times and what happens next
The operator aims to respond to most support requests within a few hours during peak times, and usually faster overnight. Complex cases — those requiring document review, payment-provider checks, or escalation to the financial department — may take longer. The operator will inform you of the outcome within 10 days of receiving a complaint.
If you're asked to provide identity documents, proof of address, or payment-method statements as part of verification, submit them within 30 days. The operator verifies documents within 10 days after a complete set is received.
Help with gambling
If gambling is causing worry or taking up more time and money than you intended, free and confidential support is available in the UK. Contact GamCare on 0808 8020 133 (free, 24/7) or visit gamcare.org.uk. BeGambleAware at begambleaware.org also offers practical guidance and self-assessment tools.
For national self-exclusion across all UK-licensed sites, register with GamStop at gamstop.co.uk — it's free and takes effect immediately. If you need to step away from this site specifically, email the operator's support team to request a cooling-off period or self-exclusion.
Access to this site is restricted to persons aged 18 and over (18+). Gambling should be entertainment, not a source of income or stress. If it stops feeling that way, reaching out for help is a strength, not a weakness. Free, confidential support is always available at BeGambleAware.org.